MITCHELL, Dr. Eleanor. Advancements in Bug and Issue Tracking Metrics: A Comprehensive Review. Journal of Science & Technology, Ahmedabad, India, v. 2, n. 5, p. 48–59, 2021. Disponível em: https://thesciencebrigade.org/jst/article/view/48. Acesso em: 7 mar. 2026.